return & exchange policy

Returns

It is important for us to provide a worry-free shopping experience for our valued customers. We want you to be 100% satisfied with your purchase. Therefore we offer a 90 day return period on all garments. However, we ask that you please respect our return policy by not returning laundered or worn/soiled merchandise. Please indicate which items you are returning, fold garments neatly, and include the signed and dated return policy/invoice that came with your shipment. 
If you have received a flawed or faulty garment, or you experience poor quality/performance of a garment, please contact us by phone at 541-482-5750 so that we may discuss the issue and replace your garment promptly. 
Your refund will be processed within 10 days of receiving your return; and you will be notified by email when your refund has been issued.

Download Printable Return/Exchange Form (if you do not have your original invoice).

Exchanges

If you would like make an exchange for a different size or color please take the following steps:

  1. Before returning any items, on our website, check the individual product pages of the items you wish to exchange, in order to verify that we offer the size or color that you want, as different product will have different size ranges. 
  2. Return the items you would like to exchange, clearly listing the new sizes and/or colors you need on the reverse side of the invoice that came with your shipment. 

Upon receipt of your exchange, we will ship your new item/s free of charge via UPS Ground Delivery or USPS Priority Mail for AK, HI, PR, VI   
Unfortunately we cannot offer free exchanges on International orders.

If the size or color you wish to exchange for is not carried, or no longer in stock, we will process a refund of your returned items in lieu of an exchange.

In the event that you need an exchange to be expedited, you will need to return your items be exchanged, you will need to place a new order for the items you want, them return your original items following our return instructions above.  Shipping charges will apply.

*New* Click here to purchase and print a UPS Ground return label at a discount
For domestic orders within the contiguous US only.

Custom Orders

For obvious reasons, custom orders are non-returnable unless garments are flawed and/or not made according to the measurements you provided. In such cases, we will gladly remake your order. Custom orders may not be canceled or refunded 24 hours after order placement.

Please mail your returns to:

Returns
Island Importer
184 Clear Creek Dr. #2
Ashland OR 97520

Download Printable Return Form (if you do not have your original invoice).